Customer Satisfaction
Customer Satisfaction is essential to the success of any corporation. Capstone Consulting, Inc. is proud to be a company that still believes in hard work to bring service to the customer.
We want to thank those customers that took the time to fill out our Customer Satisfaction Survey. Here are the results:
We asked, “Would you recommend Capstone Consulting, Inc. to others?”
An overwhelming 100% of the customers responded "YES"!
The following questions were asked and rated on a scale of 1 to 5
| 1 - Poor |
2 - Passable |
3 - Moderate |
4 - Good |
5 - Excellent |
| Are Capstone Consulting personnel professional and courteous? |
Average Response 5 |
| When you contact any staff member of Capstone, is the reply timely and courteous? |
Average Response 5 |
| Are our staff members responsive to your questions, problems and suggestions? |
Average Response 5 |
| Does our staff arrive at your work-site in a timely manner and perform their work efficiently? |
Average Response 5 |
| Does the system fulfill the user’s needs/ requirements? |
Average Response 5 |
| Is the layout of the system organized and easy to read? |
Average Response 5 |
| Are you able to retrieve data in a useful manner (reporting)? |
Average Response 5 |
| Was the training provided useful/ informative? |
Average Response 5 |
| Is the system operating "bug" or error free? |
Average Response 4.8 |
| If errors are encountered, have the staff members been responsive to the problem? |
Average Response 5 |
| Is Capstone Consulting’s pricing fair and reasonable? |
Average Response 4.9 |
Client Testimonials
“Prompt courteous and proficient service. Capstone can act as part of a team, or perform in the capacity of team/project leader.”
D. Layne, Vice President
“This new system is so easy, it is absolutely elementary. With our abbreviated Title and Escrow training material, anyone should be able to do it, without any fanfare. All they have to do is keep the cheat sheet in front of them and with this system, just follow right along. A HUGE IMPROVEMENT.”
J. Kline, Member Services Representative
“Capstone provides the Oracle expertise I need to apply to internal applications. Kim (Nupp) is very innovative in her use of Oracle's toolset. I also appreciate the discount pricing when purchasing Oracle tools through Capstone.”
R. Morningstar, Vice President Information Technology
“The staff members of Capstone are a pleasure to work with. They are very professional and thorough at their job. From the analysis phase, all the way through testing and documentation, they give 110% of their efforts. They have many years of experience behind them and it shows in their applications.”
L. Morris, Programmer Analyst
“Capstone has played a major role in taking our operations and product fulfillment to a level unmatched by our competitors. Kim Nupp and her team worked hard to understand our daily needs and the needs of our customers. They displayed an extraordinary vision of what our database could do for us and, even more important, they were able to communicate this vision to us in a way that propelled us forward, and always in a positive fashion.”
D. Wilson, Director Title and Escrow Services
“Service was excellent. Info on website was thorough, responses were quick, extra help was greatly appreciated. Kim offered into above and beyond what I asked for and was helpful with endless questions.” |
