Customer Satisfaction

Customer Satisfaction is essential to the success of any corporation.  Capstone Consulting, Inc. is proud to be a company that still believes in hard work to bring service to the customer.

We want to thank those customers that took the time to fill out our Customer Satisfaction Survey. Here are the results:

We asked, “Would you recommend Capstone Consulting, Inc. to others?”
An overwhelming 100% of the customers responded "YES"!

The following questions were asked and rated on a scale of 1 to 5:

1 - Poor                   2 - Passable                         3 - Moderate                   4 - Good                 5 - Excellent

1. Are Capstone Consulting personnel professional and courteous?
2. When you contact any staff member of Capstone, is the reply timely and courteous?
3. Are our staff members responsive to your questions, problems and suggestions?
4. Does our staff arrive at your work-site in a timely manner and perform their work efficiently?
5. Does the system fulfill the user’s needs/ requirements?
6. Is the layout of the system organized and easy to read?
7. Are you able to retrieve data in a useful manner (reporting)?
8. Was the training provided useful/ informative?
9. Is the system operating "bug" or error free?
10. If errors are encountered, have the staff members been responsive to the problem?
11. Is Capstone Consulting’s pricing fair and reasonable?

1. Average Response 5
2. Average Response 5
3. Average Response 5
4. Average Response 5
5. Average Response 5
6. Average Response 5
7. Average Response 5
8. Average Response 5
9. Average Response 4.8
10. Average Response 5
11. Average Response 4.9